Privacy Policy
Overview
At Nashua, we respect and value your privacy. This Privacy Policy outlines how we collect, use, and protect your personal information when you use our website and services. By using the Nashua Online Shop, you agree to the terms set forth in this policy.
1. Information We Collect
When you visit our website or make a purchase, we collect the following types of personal information:
- Personal Identification Information: Name, email address, phone number, and billing address.
- Payment Information: Credit card details, payment method, billing information (securely processed via our payment gateway).
- Order Information: Details of the products you purchase, delivery address, and any communications related to your orders.
- Technical Information: IP address, browser type, device information, and browsing behavior on our website.
2. How We Use Your Information
We use your personal information to:
- Process Orders: To complete your transactions, fulfill your orders, and manage returns or exchanges.
- Communicate with You: To send you order confirmations, shipping updates, promotional offers, and customer service-related communications.
- Improve Our Services: To analyze customer behavior, improve user experience, and optimize website performance.
- Marketing Communications: We may send newsletters or promotional emails. You can opt-out of marketing communications at any time by clicking the unsubscribe link in the email or contacting us directly.
3. How We Protect Your Information
We take appropriate measures to secure your personal information. Our website uses industry-standard encryption (SSL) to protect your data during transmission. However, no system is 100% secure, and we cannot guarantee absolute security of your data.
We also require our third-party service providers (e.g., payment processors, shipping companies) to comply with privacy and security standards to safeguard your data.
4. Sharing Your Information
We will never sell or rent your personal information to third parties. However, we may share your information with trusted service providers who help us in running our business, such as:
- Payment Processors: To process payments securely.
- Shipping Providers: To deliver your orders.
- Marketing Partners: For email communications and other marketing activities (with your consent).
In some cases, we may disclose your information if required by law or to comply with legal processes, protect our rights, or in the event of a merger or acquisition.
5. Cookies and Tracking Technologies
Our website uses cookies to enhance your shopping experience. Cookies are small files that are placed on your device to track your preferences and activities. You can manage cookie settings through your browser settings, though disabling cookies may affect your experience on the site.
6. Third-Party Links
Our website may contain links to third-party websites or services. These sites are not controlled by Nashua, and we are not responsible for their content or privacy practices. We encourage you to review the privacy policies of any third-party sites before sharing your personal information with them.
7. Your Rights
You have the right to:
- Access Your Data: You can request a copy of the personal data we hold about you.
- Correct Your Information: If any of your personal information is inaccurate or incomplete, you can update it by contacting us.
- Request Deletion: You can request the deletion of your personal data, subject to certain exceptions (e.g., if it is needed for legal or business reasons).
- Opt-Out of Marketing Communications: You can opt-out of receiving promotional emails at any time by following the unsubscribe link provided in the communication or by contacting us directly.
8. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated date. Please review this policy periodically to stay informed about how we are protecting your personal information.
9. Contact Us
If you have any questions or concerns about our privacy practices or would like to exercise your rights under this policy, please contact us at:
Nashua Customer Service
Email: customerfeedback@nashua.co.zw
Phone: 0242 756931-8
Address: Nashua House, 5 Edison Crescent, Graniteside,
Harare, Zimbabwe